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The Luno Casino Terms and Conditions explain how to open an account, get bonuses, meet wagering requirements, make withdrawals, and play fairly. Before you deposit £ or claim a promotion, make sure that players from UK are eligible and that your UK matches the verification and payment limits. By using the site, you agree to these terms, which include limits on bonuses, limits on how much you can cash out, and the possibility of account checks. You can get a welcome bonus at Luno Casino, but there are rules about how and when you can cash out that affect the bonus terms.
Before you claim a welcome offer, make sure you know the games that count toward the wagering requirement, the time limit, and any maximum cashout rules that come with the bonus. The rules are the same whether the offer is a bundle, a deposit match, or free spins. If the offer page and the general Terms and Conditions have any differences, the bonus terms shown on the offer page usually take precedence for that promotion.
A welcome offer is usually activated after you make a qualifying first deposit. For example, you would need to deposit $100 to get the bonus. Some offers need an opt-in click before you can deposit, and most of them only let you make one deposit per person, household, IP address, or payment method.
Make sure your account information matches who you really are so the bonus will still work, and leave verification for later if you need to. If the casino finds multiple accounts or signs of abuse, it can cancel the bonus and any winnings that come from it, even if the winnings are more than 0 £. It's common for welcome offers to have minimum deposit requirements that you need to check before you claim them. The most you can get as a bonus, like 200 £. Bonuses can be given right away or in stages, like after certain wagering requirements are met. Whether free spins can only be used on certain slot games and how long you have to use them.
What payment methods aren't accepted (some may not be eligible for a promotion with a bonus)? For instance, you put in $100 and get a $100 match bonus. Your bonus balance is separate from your cash balance until certain conditions are met. Note: Your eligibility may depend on where you live and the rules in your area. There may be restrictions on offers in UK or based on the player's status and the stage of verification, if applicable. Simple example of how to figure out the wagering requirement: If you get a 100 £ bonus and have to bet 35 times that amount on eligible games, you have to bet 3500 £ in total before you can cash out the bonus. Wagering counts are often different for each type of game.
A lot of the time, slots count more toward wagering than table games, and some games may not count at all. Before you start, you should always look at the contribution list. This is especially important if you want to play roulette, blackjack, or live dealer games. Most bonuses also come with a due date. The casino can take away the bonus and any bonus-linked winnings over 0 £ if you don't meet the wagering requirement within the time limit. Make sure you don't go over any maximum bet limits while the bonus is active. For example, you can't bet more than 5 £ per spin or hand. If you want to meet the requirements quickly, don't switch to excluded games in the middle of wagering.
Check your bonus panel to see how things are going and stop when the requirement is met to avoid turnover that isn't necessary. Some welcome bonuses have a rule called "bonus funds first," which means that bets are made with bonus money first, not real money. This can change when you can withdraw your real money deposits. Sometimes cash can be used first; the exact order should be written in the bonus terms. You can only cash out a certain amount of bonus winnings at a time. This is called the "maximum cashout limit." There may be a bonus that lets you win up to 500 £ from a promotion, even if you win more while the bonus is still in effect.
If you win more than the maximum amount, you may lose the extra money when you ask for a withdrawal. Only the amount that is allowed will be available for withdrawal after you finish wagering and pass any checks. The type of bonus (match bonus, free spins, no-deposit bonus, etc.) typically affects the maximum amount that can be withdrawn. If you get a 200 £ bonus, for example, you might be capped at more than 20 £. If you followed all the rules for betting and the highest amount you could bet while you were playing. If you want to be able to withdraw as much money as you want, you might want to play with cash only and turn down the bonus. If you take up the welcome offer, plan your session around the minimum bet and the maximum cashout amount. This way, you'll know what results you can actually cash out.
The rules for promotions at Luno Casino are meant to reward fair play and give extra value on certain games. These terms and conditions say who can join, how to correctly opt in, and what kind of behavior is not allowed when it comes to bonuses and special offers. You promise to use promotions honestly when you claim an offer. If you're not sure about something before you join a campaign, talk to support first. This will help you avoid delays when you later want to withdraw 500 £ or something similar. Players who meet all the requirements listed on the promotion page and in these Terms are the only ones who can participate in promotions.
Some things that can affect a player's eligibility are their account status, the progress of their verification, and where they live or what country they are from if it's needed for legal or compliance checks. Of course, you need to have at least one account in your own name with correct information. Verified any information that was asked of them before they could cash out their bonus, free spins, or winnings. Following the rules in your country—some promotions might not be available there if the law, licensing rules, or responsible gaming policies say so. Luno Casino can keep players from certain promotions if they have a good reason to believe they have broken the rules, been abusing their account, or their account is being investigated.
There may also be a qualifying action needed for some promotions, like making a deposit of at least £20, £50, or £100 on your first deposit. The specific conditions of the promotion will always list exact limits and due dates. If a promotion is only for "new players," then you are eligible based on the first successful registration and the first payment method that meets the requirements. It is not possible to re-register or get the "new player" status again. Each offer has its own opt-in requirements. Some promotions are applied automatically, while others need to be activated by hand. If you have to opt-in, bonuses won't be given back for deposits or bets made before the bonus is activated.
Open the promotion page and press "Opt In" before making your qualifying deposit are common steps to take to opt in. Check to see if there isn't already an active bonus that conflicts with the offer you want to claim. Put down the required amount of money (for example, £50) using a payment method that is accepted. If there are more than one promotion going on at the same time, you can only have one bonus active at a time, unless the terms of the promotion make it clear that you can stack bonuses. The old bonus might be taken away or replaced if you accept the new offer, and you might lose any requirements that came with it. Players and the fairness of offers are protected by Luno Casino's oversight of promotional activity.
Bonus abuse is any action that is meant to get an unfair advantage, get bonus value without actually playing, or take advantage of holes in the rules for promotions. Many accounts made by the same person or group to claim a bonus more than once are examples of actions that are not allowed. Working together with other players to change the results of a game, usually between friends. arbitrage or low-risk betting patterns that are mostly used to turn a bonus into cash with little risk to the game. Reversing withdrawals over and over to get bonus money or re-qualification for promotions. Using bugs in software, games, or other technical issues to get information out there.
For example, depositing $100 and then trying to withdraw it right away without playing any games is an example of payment manipulation used to fake activity. Luno Casino may refuse to give a bonus, remove an active bonus, cancel bonus-related winnings, limit the player's ability to participate in future promotions, or suspend the account while checks are done if they have a good reason to believe bonus abuse has happened. When winnings are taken away because of bonus abuse, the decision may apply to amounts that have to do with the promotion and the games that were played with it. After verification and risk checks, legitimate deposits may be returned, as long as the Terms are followed and no other obligations are still due.
Stick to the limits and play the way you were meant to in order to avoid problems. Please check with support before proceeding if you are not sure if a certain way of playing, method of payment, or collection of promotions is permitted.
To create an account at Luno Casino, you need to give correct information about yourself and demonstrate that you are at least the legal age to gamble in your area. When you make an account, you promise that all the information you give is correct, true, and your own. Single players are the only ones who should register.
Without being able to verify the information, if the player is from a region that isn't allowed, or if the activity on the account seems to be a way to get around the registration rules, Luno Casino may limit or close the account. Age Limit: You can only create an account and use it if you are at least the legal age to gamble in UK or the area where you are playing. Luno Casino may block your account right away while they check your age and hold any withdrawals you have planned until they are sure you are old enough to play. When this happens, your account could be closed and any remaining balance could be taken back after you show proof that you are the right age.
Remember that when age or identity checks are done, deposit actions like deposit £50 may be limited until the checks are finished. Identity proof with your full name and date of birth, like a government-issued ID; Address proof with your name and current home address, like a utility bill or official statement; Payment method proof when needed, like proof that the method used belongs to you; Verification check: Identity Your name and date of birth match your registration details; Address Your current home address and residency status; Payment method The deposit and withdrawal method used by the account holder; If your documents are unclear, expired, or don't match the information on your profile, Luno Casino may ask for more proof or ask you to update your account information.
Verification can also be asked for after bigger transactions, like withdrawing $500, to make sure that payments are sent safely to the rightful account holder. Luno Casino may ask for proof of your UK or the country you currently live in if there are restrictions based on nationality or residency. This is especially true when compliance screening is needed. Only one account is allowed at Luno Casino. One account is all one person can have. It's not possible to make multiple accounts, even if they use different email addresses, phone numbers, devices, or payment methods. When two accounts share important identifiers, like personal information, IP/device patterns, or payment information, they may be seen as linked.
If multiple accounts are found, Luno Casino may suspend them, make those accounts ineligible for promotions, and ask for proof to make sure which account is the real main account. If you created more than one account by accident, you should contact support before making any more deposits or withdrawal requests. While the account situation is looked into, this helps avoid delays, such as putting a hold on transactions like depositing $100 or withdrawing $500.
To protect your Luno Casino account and follow the rules set by regulators, you may be asked to go through Know Your Customer (KYC) and identity checks before you can withdraw money, raise your limits, or use certain payment methods. Verification can be asked for when you sign up, when you make your first withdrawal, or at a later time if your account activity changes. To be valid, all of your documents must be easy to read and match the information on your account. If your papers were issued outside of UK or if your UK is different from where you live now, you may be asked to show more proof to prove your status and address.
What documents are needed? Most players can complete KYC by showing proof of identity, address, and payment. Full-color images should be used when sending files, and the edges should not be cropped or glare should be avoided. Information should be able to be seen on one page if possible. A driver's license, passport, or other government-issued ID that shows your full name, date of birth, document number, and expiration date is proof of who you are.
An up-to-date utility bill, bank statement, or official letter that lists your full name and current address as proof of address. Payment method confirmation: proof that the deposit method is yours, like a bank statement with your account information. When you use a credit card to pay, you might be asked to hide some numbers for safety reasons. If the system notices something is wrong, you might be asked to take a selfie or a short video to make sure you are real and match your face to the ID. In some situations, Luno Casino may ask for more proof if local laws or risk controls require it. The bare minimum of information must match: your account name, date of birth, and home address must match what was sent in.
Changing any information about your profile after you've uploaded it can cause it to take longer to be approved, so make changes before you upload. As soon as limits and withdrawals are changed, you might still be able to deposit and play, but withdrawals might be held up until the checks are done. If you ask to withdraw more money, like $500 £, Luno Casino may ask for more proof of who you are and where the money is coming from. Checks of the player's source of funds may be asked to make sure that account activity matches up with their current financial situation. For bigger deposits, a lot of withdrawals, strange patterns, or when the total amount of activity hits internal limits, this can happen.
Paystubs, an employment letter, or recent bank statements that show salary deposits are all examples of employment income. Savings: bank statements that show how much money has been saved over time. Business income is shown on company records and bank statements by showing how much money the business makes and how it gives out. For inheritances or gifts, you'll need proof like a letter, proof of the transfer, and bank statements that go with it. When you give Source of Funds, you might be asked to show that the paperwork is directly related to what you did at the casino. For example, you could be asked to show where the £100 deposit came from or that you can continue to play. Only the pages or sections that are needed should be sent in so that personal information that isn't related isn't shared.
Approval times usually depend on how good the document is and how hard the checks are. Clear submissions are usually handled quickly, but requests for more information make the process take longer. Identity and address: makes sure the ID is valid and matches account information, plus residency confirmation From minutes to 24 hours Payment method confirmation: proves ownership of the deposit method and matches account information Up to 24 to 48 hours Source of Funds: proves where the funds used for deposits come from and matches activity levels 2 to 5 business days Enhanced checks (if needed): extra verification where risk factors or regulations call for it 5 to 10 business days To avoid delays, upload documents all at once if you can, make sure names and addresses are exactly the same, and respond quickly if Luno Casino asks for more information.
In the event that a file is rejected, it is best to send in a new image instead of making major changes to the old one.
All deposits at Luno Casino must be made using a payment method that is registered in your own name. To make sure payments are safe and legal, the casino may ask for proof of identity or payment source before crediting a deposit. This is especially likely for first-time deposits or activity that seems out of the ordinary. Make sure your chosen method of deposit is accepted in UK before you add money to your account. You must also make sure you can meet the minimum deposit requirement. Issuer blocks, wrong information, not enough funds, or method-specific restrictions are the most common reasons why a deposit is turned down.
Payment Methods Accepted: Luno Casino accepts a number of common deposit methods. It may not be available in all countries or on all devices. It may also depend on your bank or service provider. Before you make a deposit, you can see all of your available options in the Cashier.
| Payment method | Typical deposit fee | Minimum deposit | Notes |
|---|---|---|---|
| Bank cards | 0 £ | 10 £ | The card issuer may charge extra fees. Most deposits happen right away. |
| E-wallets | 0-10 £ | 10 £ | Some providers offer faster approval and fewer declines. |
| Bank transfer | 0 £ | 50 £ | Processing can take longer because of checks and bank shut-downs. |
| Prepaid vouchers | 0 £ | 10 £ | May only be good for deposits. UK determines availability. |
| Crypto | 0 £ | 20 £ | Confirmations on the network can change the time. It depends on the UK. |
Luno Casino does not charge a deposit fee in the Cashier, which means that the deposit fee is usually 0. But your bank, credit card company, e-wallet provider, or cryptocurrency network may charge extra. You may get a smaller amount credited than the amount you tried to deposit if a provider fee is taken out.
Minimum amounts: The standard minimum deposit can be as little as 10 £, but it depends on the method you choose. If you want to know the exact minimum and any method-specific limits, look at the screen that the cashier shows you when you pay. Withdrawals from other accounts are not accepted and may be reversed. Deposits must come from your own account. Don't get declined; make sure the information on the card, wallet, or transfer matches the information on your account. Single-time checks: first deposits or transactions with a higher risk may be held for a short time to make sure they are real before they are credited.
Processing times, limits, and required verification for withdrawals at Luno Casino are the same safe payment methods used for deposits. There are safety checks in place to protect your balance and stop payouts that aren't authorized.
Before you send your payment, check that the information you give matches your account and that the method you choose is available where you live. Make sure that all of the wagering requirements have been met and that your account has been fully verified where necessary before you ask for a payout. If more checks need to be done, processing may stop until the requested documents are received and approved. To figure out how long it takes to withdraw money, you need to know how long it takes for the casino to process the money and how long it takes for the payment provider to send the money to the casino. There isn't a set order for handling requests; however, longer wait times may happen for higher value withdrawals, strange activity patterns, or incomplete verification.
If the request has been verified and no other checks are needed, it will usually be processed internally within 0 to 48 hours. Transfer time between providers is usually between 0 and 5 business days, but it depends on the method you use and your bank. Use the same method to make withdrawals as the deposit if you can, and check the recipient's information twice before confirming. Requests sent outside of normal business hours or during busy times may be put in a queue for the next available processing window. If the status of your withdrawal stays "Pending" for more than 48 hours, it usually means that a verification or payment-routing step is still being done.
Reasons a payout might take longer: After changing account information, extra security checks need to be done. It takes longer for the bank to clear the payment if you use that method of payment. Documents are missing, out of date, or not clear, and they need to be sent again. When the withdrawal is approved, the casino considers it complete. The remaining time depends on how the payment provider settles the transaction. Useful tip: Don't cancel and resubmit the same request over and over, as this can cause processing to start over and add time to the final payout. Luno Casino may set a maximum processing load per account to make sure that all players are treated fairly and for account management reasons.
It depends on the payment method, the player's status, and the country where the withdrawal is being made. A minimum withdrawal of 100 £ is what you can usually expect. Dependent on the provider's rules, bigger withdrawals might be split into several transactions. For example, two payouts of 2,500 £ might be made instead of one big transfer.
| Limit type | Typical range |
|---|---|
| Minimum per withdrawal | 100 £ |
| Maximum per withdrawal | Up to 5,000 £ |
| Daily withdrawal cap | Up to 10,000 £ |
| Monthly withdrawal cap | Up to 50,000 £ |
If your requested amount is below the minimum, the system may prompt you to increase it to at least 100 £ or select an alternative method where available. Your request may be lowered to the next available amount if you go over a limit, or it may be processed in installments after approval. As a safety measure and to stop fraud, identity checks may be needed before withdrawals can be processed. Verification is usually asked for when you make your first withdrawal, when your total payouts reach a certain amount, or when any of your account information changes. A clear picture of a valid government-issued ID, if possible showing both the front and back. Address: something that has your name and home address on it, like a utility bill or official document. Proof that you own the payment method: a screenshot or statement with your name and the necessary information should show that you own the withdrawal method.
Sometimes, you might be asked to take an extra step to prove that you are in charge of your account. This is especially likely if there is a difference between your registration information and your payment profile. If there are local rules, you may also need to make sure that you are allowed to make withdrawals in UK based on your UK. Criteria for document quality: images must be readable, not changed, and show all four corners of the document. Any part that is missing or fuzzy could cause verification to be turned down, which would delay withdrawals. If you continue to use the same verified payment information and keep your account information up to date, future withdrawals will usually go through faster after the first one.
You confirm that you own the account and the payment method by making a deposit. You have to make deposits in the currency that you use for your account. You are responsible for any fees that your bank or payment provider charge to change the currency. We can set daily, weekly, or monthly deposit limits to encourage responsible play. We can also set minimum and maximum deposit amounts for each method. If a deposit is canceled, charged back, or marked as high risk, we may cancel any winnings that were linked to it and stop withdrawals until the balance is paid off. Regularly update the information about your payment method to avoid failed deposits.
Withdrawals are sent to a verified payment method, and if it's possible, we may ask you to use the same method you used to deposit. In order to make sure that your payment information matches your account name, we may ask for proof of identity before approving a payout. How long it takes to get paid depends on the method used and internal checks. Processing can be slowed down by missing documents, details that don't match, bonus restrictions, chargeback history, or strange play patterns. For regulatory and payment-provider reasons, withdrawals can be split up among different methods. Minimum and maximum withdrawal limits may apply. If you need help, send your withdrawal ID and the method you chose to support.
Promotional offers like bonuses and free spins have rules about how to bet, how long you have to play, and which games count toward the promotion. These rules can be found on the promotion itself and in your account. Withdrawals may be limited until wagering is complete, and you may not be able to get your bonus money out until wagering is complete. Some games may count for less toward wagering requirements, and certain bet sizes, strategies, or irregular play can cause bonuses to be canceled and winnings associated with them to be taken away. If you accept a bonus, make sure your bets don't go over the maximum bet allowed by the promotion and that you meet the wagering requirements before the bonus expires. We reserve the right to take away promotions from players who break the rules, take advantage of offers, or make too many accounts.
To keep players safe, stop fraud, and meet our legal obligations, we check accounts. Someone might ask to see your driver's license, passport, national ID, or utility bill from the last three months as proof of who you are and where you live. They might also ask to see a picture of your card with the middle numbers hidden or a screenshot of your wallet account with your name and account information. People who use Luno Casino must have the same name, date of birth, and address. If UK or UK laws need more checks, we may ask for more proof before you can make deposits or withdrawals.
You can only play at Luno Casino if you live in a country that lets you. You need to make sure that you are old enough and legally able to play in UK. We may decide not to let you in based on your location, IP checks, or local rules. You can access your account from your phone using a browser. For transactions, use a secure connection and stay away from public Wi-Fi. To keep your account safe, make sure you use a strong, unique password, keep your email safe, and turn on any security options in your profile. If you think someone else got into your account without your permission, change your password right away and contact support to freeze the account and protect your £.
After meeting the wagering requirements listed in the bonus offer, you will get the bonus money and any winnings linked to it. Before you play, make sure you know these things: (1) Games that are eligible: some games count less, and some may not count at all. (2) Maximum bet rule: while the bonus is active, keep each spin or round within the set limit. If you go over, your winnings may be lowered or taken away. (3) There is a time limit: you have to finish wagering before the bonus expires, or the remaining bonus balance and any winnings can be taken away. (4) Max cashout: Some promotions limit the amount of bonus money you can cash out. (5) Requesting a withdrawal: If you ask to cash out before the promotion lets you, you may lose any active bonuses. Contact support with the name of the bonus if you're not sure. We'll let you know the exact steps for your account.
Making sure that the right person gets withdrawals and that your account is safe from fraud is one of our responsibilities as a regulator. Your deposits can usually go through before you are verified, but your withdrawals might not be possible until KYC is finished. 1. Proof of identity, like a passport, national ID card, or driver's license, for most players in UK. (2) A utility bill, bank statement, or official letter from within the last three months that shows your name and address is proof of address. (3) A picture of your card with only the first six and last four numbers visible (hide the middle numbers and CVV) or a screenshot of your wallet with your name and wallet ID/email are required for the payment method check. Please check that the information in your account matches what's written down and that the owner of the payment method matches the owner of your casino account. Please upload the files in your account section if your withdrawal is still being processed, and let us know if you need a clearer image. Once approved, withdrawals are usually faster after that.
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